Procom support. Vent Free Gas Heater Support 2019-01-06

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You can also search near a city, place, or address instead. When attempting to light your appliance you must turn both the control knob to the pilot position and press the knob down at the same time to start the flow of gas. Have appliance inspected yearly by a qualified service person. If the flames are bouncing around, it may be a draft from a doorway or a ceiling fan causing the problem. Either remove blockage or replace burner. Most logs are designed to fit on retention pins.

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Let me know how you get on. These fumes may mix with combustion air and create odors. Blocked burner flame holes will create soot. Visit our section to find a copy of your heater's owner's manual. If not, read on for more instructions.


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We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt. This erratic flame fails to heat the thermocouple completely resulting in a drop in the millivolts produced and the gas valve shuts off the gas supply to the heater. For assistance or additional information, consult a qualified installer, service agency, or local gas supplier. Wipe the cabinet to remove dust. Placement on these pins is very important. We strive to help you create a drug and alcohol compliance program that works best for you.


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If you hear a loud snap, but there is no spark at the igniter, the igniter wire might simply be loose and in need of tightening. If using compressed air in a can, please follow the directions on the can. At these elevations there is not enough pure oxygen present to produce the correct pilot flame. Slight smoke or odor during initial operation. What is a fireplace surround? A simple cleaning could have this heater operating in less than 15 minutes. If you're still having trouble, check out. This problem is most commonly found when too large of an appliance is used in too small of a space, although it can occur if a house is very tightly insulated.

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The most common reason is that dust and dirt are starting to build up, but are not yet quite bad enough to prevent the heater from lighting all together. You may blow through a drinking straw if compressed air is not available. See the cleaning and maintenance information section below. There is no solution for this. With the unit off, lightly blow air through the air inlet hole. All slotted burner flame holes should be open with yellow flame present. Our clients range from single owner operators, to public and private organizations, to growing companies with thousands of employees.

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ProCom Heating

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You may need to replace the wire if it is damaged. The Authorized Service Provider program is designed for companies interested in offering service to ProCom customers, whether they are consumers or businesses. If a log is improperly placed and the flame is impinging coming in contact with on the log it can cause sooting and may produce carbon monoxide. Flames should be observed while in operation. If the gas flows to the regulator under too much pressure, the internal regulator will close. Vent Free Appliances require sufficient oxygen to operate.

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ProCom Heating

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In most cases, this is a problem in log placement or use. Chances are it will be clean indicating that you have placed the logs incorrectly. My pilot light keeps going out. You can also search near a city, place, or address instead. Try using Current Location search again.


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If too small of a gas line is used, there may not be sufficient pressure to maintain the pilot light or the pilot may go out as soon as the main burner is lit. More frequent cleaning may be needed based on how and where you use your heater. There could be a crack in the igniter wire. Refresh this Yelp page and try your search again. Our only business is heating products and has been for over 35 years; our 12,000 North American retail partners provide you with our Smart Solution heating products, while saving you money and keeping your family warm! If this problem is happening during installation or when other gas appliances supplied by the same line are in operation, you may have low gas pressure. You can also search near a city, place, or address instead.

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Only a qualified technician can replace parts. Reload this Yelp page and try your search again. Problems in use above 4500 ft. If flames are impinging the logs, the unit should be turned off, allowed to cool and then the appropriate log s adjusted. Refresh this Yelp page and try your search again. If you are trying to use a vent free gas appliance at a location higher than 4500 feet, the pilot will not stay lit as the air is too thin and there is not enough oxygen for proper operation.


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