Neither of these approaches is helpful to a dying person. Another common mistake is the use of slang terms that are not fitting or appropriate. Others want a specific explanation for everything that happens to them. Make a decision to view these behaviors as unacceptable. Communicating effectively with patients, other healthcare providers and stakeholders is a basic nursing competency. For example, not being responsive to your patients can make them feel like they are not being heard. It requires skills and simultaneously the sincere intention of the nurse to understand what concerns the patient.
Empathy and the practice of medicine: Beyond pills and the scalpel. While a chance exists that the listener will interpret the message exactly as the speaker intended, this exact interpretation may not always occur. Body language plays an equally important role in making a connection with patients and fellow health care workers. With all of the difficult personalities that go into making up a working medical facility, nurses need to know how to navigate the waters of prickly relationships while remaining professional and retaining their sanity. To say one must perform a certain skill or competency, in my opinion, diminishes our ability to have spontaneous human interactions that are meaningful. In peer-to-peer interactions, phone calls and emails are useful but face-to-face meetings may be the most effective way of addressing more complex issues.
The next section will consider some causes and consequences of ineffective interpersonal communication, along with strategies and selected examples to support alternatives. As nurses assume more complex roles and care for older and more culturally diverse populations, they will need to strengthen their communication skills. It is easy for them to forget that many clients are not professionals with medical backgrounds. If there is no solution, a professional finds ways to make the difficult person see that there is no other course of action. The Benefits of Communication Studies show that good communication between nurses and patients have many benefits.
You have to make a mental note of the age of the patient and their level of understanding, and tailor your speech to meet their needs. If you lack empathy, you may have become hardened to the world for some reason. For example, a nurse who conducts regular rounding can check in with a patient who just underwent hip surgery and needs something from across the room. How do you successfully balance all of the emotional roadblocks that can arise when dealing with a patient who has a poor prognosis? Understanding patient needs and concerns allows nurses to target their communication and clinical strategies toward specific patient preferences. Medical terminology is not always easy to understand. Lastly the elderly they tend to go back to the basics, using more useful and simpler language, possibly laymen terms, if 1493 Words 6 Pages Essay on Effective Communication Skills in the Nursing Profession.
She graduated with an Associates degree in Nursing from Mercyhurst College Northeast in 2007 and lives in Erie, Pennsylvania in the United States. This point is vital for nurses, who may speak to patients with conditions that impair their ability to accurately give nonverbal cues. It may hinder the ability of the nurse to establish open communication with the patient, thereby slowing down or negating the treatment process. Chances are, this strategy of communicating with doctors is not going to get you far. Next, this language barrier is usually not immediately obvious. By not listening properly, it is easy to miss important patient information.
They will just stick me with needles. Have a question or concern about this article? Regardless of what you are communicating, written communication should be clear, grammatically correct and incorporate terminology your audience will understand. Each test needed to be carefully explained to Carolyn and the information repeated so that she could grasp what each one required. Therefore, to maintain both physical and emotional health, it is important to strive to maintain the delicate balance between over and under caring. Listening errors are often the results of multitasking.
Also they should devote time to the patient to communicate with the necessary confidentiality, and must not forget that this communication includes persons who surround the sick person, which is why the language of communication should be understood by all those involved in it. Particularly under stressful conditions where it is difficult to see the changes in the non-verbal messages of the patients with whom we mostly communicate. In addition, nurses must be skilled in listening to patients, especially regarding their symptoms or concerns. A kind or cruel word, or facial expression, can mean the world to a child. Unequal power structures, abuse of power, and feelings of powerlessness including certain unspoken practices both within nursing, medicine and the world prohibit equalization of power structures. I usually hate going to hospitals or clinics because the nurses will just do things to me without explaining why or what they were doing. If you do not express that your patient is worrying you, then the doctor will not know enough to be worried themselves.
Learning to communicate at the level of the listener, whether a patient, caregiver, or another nurse or healthcare provider, is a crucial concept. It is common knowledge in present day healthcare that the population requiring care is growing and resources are shrinking. Organizations must also educate patients about the teach-back tactic. Nurses are advising healthcare policy-makers, designing information technology, acting as leaders and solving problems. Read Body Language Your demeanor, attitude and posture can affect a patient's perception. Mental illness is not caused by weakness or lack of moral character. As an honorary associate of three Sydney universities she provided clinical supervision to clinical psychology interns at master's level.
Kourkouta and Papathanasiou noted that negative conclusions and attitudes are typically a result of people who fail to understand the bilateral nature of effective communication. These variables influence how you present, behave, and communicate in the world. Recommended Readings Sources: About Regis College, founded in 1927, is a multifaceted Catholic University in Greater Boston with 2,000 undergraduate, graduate, and doctoral students in the arts, sciences, and health professions devoted to engagement, service, and advancement in the global community. If you have heard something before, it is likely that others have, too. Low morale contributes to high levels of stress, burnout, poor job satisfaction, and an overall poor quality of life. Research has shown that patients notice this lapse in meaningful communication, and it often negatively impacts patient satisfaction. As the sender or encoder provides a message, the recipient, or decoder, must process the information.