As convenient as air travel might be at times, there are occasions in which the negatives far outweigh the positives. So we roamed the airport, and tried to entertain the tired children who were much past their bedtime. An informal note would work better than a letter with critical comments. This was then followed up in October 2011 with their notice that is excerpted from above. If the baggage claim representative does tell you your bag is currently completely lost, don't panic. This seems like a generous offer on my part, but in reality, I know the airline is unlikely to give me anything much, and it is difficult, absent special circumstances, to justify much as being reasonably necessary until the bag has been missing for 24 hours. As convenient as air travel might be at times, there are occasions in which the negatives far outweigh the positives.
Your letter must focus on their controllables. I can be reached on my mobile 203-292-02-193 ; I would appreciate an update as soon as possible. Failure to give notice within these deadlines may disqualify your claim. Anything and everything is viewed the same. This may or may not be naivety on my part! As a result of these failures, we lost our baggage for 24 hours and incurred expenses for two extra nights and the 22+ additional hours we spent in the airport. Once you have finished writing your complaint letter you can close your letter writing yours sincerely. These policies may be contained in contracts of carriage or, more often, in informal printed advisory handouts available from ticket counters or carrier agents.
Airlines are quick to issue form letter apologies, and discounts toward future travel, hoping that you will fly with them again despite how you were mistreated; however, getting them to pay what you are owed may be a tough battle. Similar to First Class, Medallion members are eligible for complimentary upgrades if they opt in. As soon as it seems that no more bags are coming, rush to the claim counter. However, if the passenger can prove that the damages were caused by wilful misconduct of the airline, no liability limit applies Article 22 5. Flat-rate compensation can be paid out from several companies.
When that happens, we owe it to the system to alert the proper people to ensure that customer satisfaction demands have been met. The 'special circumstances' are when you know your rights and refuse to be bluffed by an official seeming policy offering you nothing other than a half squeezed out tube of toothpaste, a well chewed toothbrush, and an insincere apology! Address… Sub: Complaint Letter for Delayed Luggage Respected Concerned officer, It is stated that I took a flight from City name to City name two days ago Date. The employees at the counter explained that we would now have to be booked on a Delta flight out of Dallas because we were going to miss the connecting flight. If they haven't keyed your bag tag number into their computer and paged through a screen or two of data, you know they're just making it up as they go along. Your initial notice can be brief, simply stating your name, your booking reference, the itinerary on which the incident occurred, your baggage tag number, and the baggage irregularity report reference number , if you were assigned one by the airline.
Ask them when is the soonest they might get an update on the bag's status. Do not talk about how you are a long-time loyal customer and do not raise moral arguments. We felt disregarded and unvalued. The ground staff at the Gatwick lost luggage counter, where I spoke with a Mr. For example, if you were bumped, state that you had a confirmed reservation, that you had all necessary travel documents, and that you presented yourself on time for check-in and boarding, but you were nevertheless denied transportation.
So we decided to call the 1-800 number in hopes we could rebook the flights. Include your full name, loyalty number, the flight number, departure and arrival cities, dates, and record locator. The moment came to board the plane, and the gate agent made an announcement saying that the flight would be delayed for maintenance issues. We found the gate that had the 9:05 flight and waited at the gate. I back up this request by making sure I have the name of the person I was speaking with, and when I leave the airport, I call the baggage service to confirm that the authorization is in the record.
That means you need to actually incur costs - ie, spend money - and must be able to show receipts that clearly indicate the items purchased. Detailed information on the processing of your personal data can be found. If you flew with more than one airline If you had connecting flights with different airlines, you can claim compensation from any of them - but most airlines expect you to claim with the last airline you boarded. Although we left the airport uncertain of when we would actually be able to go home it seemed like the most sensible option traveling with three young kids. Not just a single failure to perform, which can definitely be understood. Chasing after three small kids in airports all day is no easy task.
Checking the bags, and going through security for the second day in a row was a cumbersome process, but we made it through. There are many types of letters written to the customer service. By this point the children were crying, and grumpy, and they had a right to feel that way. They do this based on their definition of 'reasonable', and unless there are special circumstances that mean it is not reasonable to wear the clothing you traveled in for another day, they are probably correct. If it is extreme, get a lawyer If your complaint is about something extremely serious, such as injury or death of a passenger, or false arrest at the request of airline employees, seek advice from a legal professional, and do not try to deal with it yourself.
What was the date of your flight? My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No. End the letter positively or by calling the recipient to action. None of the agents explained to us what was happening. We had a marvelous trip with our family. My time is not so easily replaced. Your Rights if Your Bags are Delayed You'd think with all the latest bag-tag bar-coding, real-time tracking, and security matching against passengers, lost and delayed bags would be a thing of the past.
Which Claim Counter Do You Go To? I would hope that you take these complaints into consideration and that you would compensate us for our added expenses. Suggested Claim Strategy My suggestion is to be conspicuously fair with the small things, in the hope that the airline, in turn, will be fair with the big things. Your immediate feedback demonstrates your genuine sentiment and keeps you inside acceptable timeframes for compensation. The agent changed our connecting flight to a Delta flight. Even better, please find my luggage.